TERMS AND CONDITION

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE ONLINE SERVICES OF THIS WEBSITE. BY USING THE ONLINE SERVICE, YOU AGREE THAT YOU HAVE READ THESE TERMS AND CONDITIONS AND THAT YOU ACCEPT AND AGREE TO BE BOUND BY THEM.

GENERAL

1. In these Terms and Conditions the following expressions shall have the following meanings:

• "Customer" or "Customers" or "you" or "your" shall mean you and all other persons who places an Order to purchase the Products on this website under your Login.
• "AGVWellness" or "we" or "us" or "our" shall mean Alsyifaa Holding Sdn. Bhd. (Company No. 200301016072 (618492-U)) who is the seller of the Products by AGVWellness.
• "AGVWellness" shall mean the medium by which Products are offered for sale by Alsyifaa Farmasi to the Customer through this Internet website owned by Alsyifaa Holding Sdn Bhd.
• "Intellectual Property" shall mean inventions, literary and artistic works, and symbols, names, images, and designs for which intellectual property rights are recognized, including (without limitation) patents, designs, present and future trademark or copyright, trade name, trade dress, trade secrets, and service marks and other property rights (whether or not registered or registrable by any means), and the right to file an application for registration and protection of any of the foregoing.
• "Login" shall mean a Customer's access name to AGVWellness under that Customer's registration.
• "Order" or "Orders" shall mean the order(s) submitted by you to purchase the Product from AGVWellness under your Login.
• "Product" or "Products" shall mean any and all the products offered for sale by AGVWellness.

1. "Terms and Conditions" shall mean the terms and conditions contained herein including any modifications and amendments or additions thereto from time to time.All the Products sold by AGVWellness through this site are sold subject to these Terms and Conditions. By submitting your Order for processing by www.agvwellness.com, you confirm and affirm that you have read, understood and agree to the Terms and Conditions in the form in which they appear at the time your Order is submitted for processing.
2. These Terms and Conditions including the Personal Data and Privacy Policy shall prevail over any other document purporting to have a contractual effect including any Alsyifaa Farmasi’s store policy.
3. The Customer shall agree to complete the registration process according to AGVWellness's requirements as stated on this site. The Customer shall provide AGVWellness with complete and updated information which shall include (but shall not be limited to) the Customer's legal name, address, telephone and fax numbers (optional) and e-mail address. If the Customer provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), AGVWellness has the absolute right to suspend or terminate the registration of such Customer and/or refuse any and all its current or future use of this site.
4. Registration is open to residents in Malaysia aged 18 and above. AGVWellness has the absolute discretion to refuse the registration of a potential Customer for any reason whatsoever and to terminate the registration of any of its Customers for any reason whatsoever. Once the Customer has completed and submitted its registration, we shall deem that the Customer has opted in to receive email communication and text message from us and the Customer shall be responsible for all charges imposed by the Customer’s mobile phone carrier, if any.
5. The Customer shall be liable for every Order made under his/her Login and agrees to indemnify AGVWellness for all claims, damages whatsoever made by any third party arising from the actions of a person placing Orders for the Products using the Customer's Login. The Customer shall be responsible for updating his registration information. The Customer shall immediately notify AGVWellness in the event of any unauthorized use of the Customer’s Login.
6. The Customer may place his Order via AGVWellness’s website at: https://agvwellness.com.my. After placement of Order, the Customer will receive an email acknowledging receipt of Order. For clarification, such acknowledgement of receipt of Order does not constitute confirmation of acceptance of Order and it does not guarantee stock availability. The inclusion of any Products or services on this site at a particular time does not guarantee that the Products or services will be available at all time. We shall not be obliged to supply the Product to you until we have accepted your Order by sending you a subsequent email confirming our acceptance of your Order.
7. AGVWellness shall make every effort to fulfill Orders placed by Customers through the agvwellness.com, but AGVWellness shall not be liable to any person if AGVWellness shall decline to accept all or part of an Order for whatsoever reason, including but not limited to an unforeseen change to the Products (as the case may be), or because the Products may be unavailable. If applicable, AGVWellness will proceed to fulfill the remainder of the Order in accordance to these Terms and Conditions.
8. Access to agvwellness.com is gained through use of a personal password. The Customer shall ensure that the password is kept strictly confidential to prevent unauthorized use. The Customer shall accept responsibility for all activities that occur under the Customer’s Login and password. AGVWellness shall use its best endeavors to prevent any unauthorized entry to the agvwellness.com site. However, AGVWellness shall not be liable for any damages or losses whatsoever if any third party gains unauthorized access to the agvwellness.com site.
9. All pictures and images of the Products displayed on this site are for illustration purposes in order to help the Customer to recognise the Products only. The actual size, dimension and colour of the Products may differ and these may not reflect exactly on the pack you receive due to packaging redesign and improvements.

PRICE & PROMOTION

1. Unless otherwise stated, all prices quoted are in Malaysia Ringgit. Where applicable, you shall be charged according to the prices stated in this site and such other miscellaneous charges such as delivery charges, administrative charges and service charges, inclusive of goods and service tax (GST).
2. AGVWellness shall make every effort to ensure that the prices, details and sizes of Products detailed by the Agvwellness.com are correct at the time when the information was inputted onto the system but AGVWellness reserves the right to vary the price and other details, descriptions or specifications of the Products without notice.
3. The prices advertised by the agvwellness.com are for home delivery shopping only. Prices for some Products may differ from those charged at Alsyifaa Farmasi shops. The price of certain Products is subject to change without prior notice based on market price fluctuation and promotions.
4. The price of the Product and Promotion will be as stipulated at all times on agvwellness.com, except in the case of an obvious error. AGVWellness will make every effort to ensure that the prices featured on the website are correct, error may occur. If any errors were discovered on price of any of the Product and Promotion that the Customer have ordered, AGVWellness will notify Customer as soon as possible and provide the option of confirming order at the correct price. If AGVWellness is unable to contact the Customer, the Customer's order may be cancelled and the amount paid by the customer will be refunded in full via the original payment method the Customer used.
5. Not all Products sizes will correspond exactly to the description offered by agvwellness.com. AGVWellness reserves the right to provide the nearest size of Product at the nearest price subject to the availability of Products.
6. Discrepancies between the on-line bill/Order price and the final bill may be due to out-of-stock products, substitutions, special offers and daily price changes. AGVWellness reserves the right to adjust the final bill after the on-line bill/Order price is presented or conveyed to the Customer and such adjustments shall be marked on the final bill presented to the Customer at the time of delivery.
7. In the event of different special offers or promotions being made available to the Customer simultaneously for the same Product, the Customer may select one such offer or promotion per Product but shall not be entitled to a combination of all such offers or promotions per Product.
8. AGVWellness may from time to time set credit limits for individual Customers and AGVWellness reserves the right to limit sales and quantities of Products including the right to prohibit sales to re-sellers and to revise, suspend or discontinue a Product, sale or promotion at any time without prior notice to the Customer.
9. Voucher Not applicable for Infant Milk Powder, Nutrient Drinks, PWP, B1F1 & Bulk Diapers (Adult & Baby), Redemption for registered member only.

PAYMENT

1. Payment for Products ordered through agvwellness.com can be made by a valid VISA or MasterCard only. AGVWellness shall not be liable for any credit card fraud.
2. All payment in respect of an Order must be cleared before delivery of the Products. If the payment cannot be processed, the said Order will be rejected and the Customer is advised to contact its card issuer to resolve any problem concerning the use of its credit card in order to continue with the Order.
3. AGVWellness may change at any time the method by which payments for agvwellness.com. Orders may be effected and such changes may be notified to the Customer by e-mail or by placing a notice to this effect on the agvwellness.com internet site.
4. If payment to an Order has already been made but the Order is rejected by AGVWellness or cancelled by the Customer before AGVWellness accepting the Order, you will be entitled for your refund but the receipt of the refund will depend on the period of time your financial institution takes to finalise the refund. AGVWellness shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.

DELIVERY

1. AGVWellness shall use reasonable endeavors to deliver Products of acceptable quality to the delivery address specified and keyed in by the Customer but AGVWellness cannot guarantee any firm delivery time and AGVWellness shall not be liable for any delay in its delivery services, if the delay has been due to causes beyond the control of AGVWellness.
2. Your Order will be delivered to you via the service of a courier service company of our choice. At this juncture, delivery service is extended to Malaysia only. Please allow six (6) to ten (10) working days for Peninsular Malaysia and eight (8) to twelve (12) working days for East Malaysia including Labuan for processing from date of AGVWellness's confirmation of acceptance of an Order within the aforesaid areas unless otherwise notified by AGVWellness. Please note that we will not accept delivery to a P.O. Box address and it might not be possible for delivery to some locations within the a foresaid areas in certain circumstances. If delivery to some locations is not possible, we may contact you to arrange for delivery to an alternative address.

1. No delivery services shall be available on Sunday & public holidays.
2. Address cannot be changed once order is paid, AGVWellness is not liable for wrong address in the invoice.
3. Where Customer is not available to receive the delivery, a notification card will be left at the delivery address. An attempt will be made to contact the Customer for a second delivery. If Customer is still not reachable at second attempt, a notification card will be left for the Customer to collect the parcel from the nearest GDEX branch. If delivery is delayed due to the Customer’s undue delay or unreasonable refusal to accept delivery or if the Customer fails or refuses to collect the Products within seven (7) days from the date of second notification, the Order will be deemed void and has no further effect but the Customer shall bear all the relevant cost incurred by AGVWellness (including but not limited to the delivery cost and administrative charges).
4. If the Customer is not personally available to accept delivery, a representative may accept delivery on behalf of the Customer provided always that the said representative must be over 18 years of age and capable of receiving the delivery. The Customer or its representative may be required to produce proof of identity on delivery or collection of Products and all deliveries shall be signed off by the Customer or its representative on the delivery invoices.
5. AGVWellness reserves the right to withhold delivery of the Products to the Customer if it has any doubts whatsoever as to the Customer's credit worthiness or insufficient identification.

CANCELLATION OF ORDER

1. The Customer may cancel the Order up to the point in time before AGVWellness has confirmed its acceptance of the Order and the Customer will not incur any cost in doing so. If the Customer wishes to vary its Order, the Customer is required to first cancel the said Order and to replace it with a new Order thereafter. Such cancellation and/or variation of Order is only allowed if the same is performed and notified to AGVWellness within 24 hours from the initial Order is made by the Customer.
2. Subject to the Customer's consent, AGVWellness may substitute a Product for another similar Product if the initial Product ordered by the Customer is unavailable.
3. If there is no prior consent from the Customer for a substitution, no substitution shall be made.
4. No cancellation is allowed if parcel/s have dispatched from warehouse or in transit.

OUT OF STOCK POLICY

Please keep in mind when you make purchase through AGVWellness.com.my, our stock fluctuates throughout the day. If we are out of stock, we will make every effort to ship your order either fully or partially as soon as possible. The lead-time could be as long as 5 - 7 days. In the event that we are not able to secure the stock in 7 days, we will process refund based on the amount you have paid.

PROPERTY RISK

1. All risk in the Products shall pass to the Customer upon delivery to the Customer's delivery address but AGVWellness shall retain title in the Products until such time as payment for the Products has been effected.

RETURN AND REFUND POLICY

This Returns, Refund, Exchange Policy is only be applicable for ALSYIFAA online stores via agvwellness.com only. Walk in for return, refund and exchange of product will not be entertain at any ALSYIFAA outlets.

Should there be any discrepancy of products delivered, customer need to notify Customer Service by phone +601 79780991 or email: [email protected] to report on the products upon 5 days of receiving the goods. Customer is advised to kindly wait for our instruction for the process. If customer received no respond within 3 days of the report email, please contact us directly at +601 79780991 .

1. This Return and Exchange policy does not apply to items, which have been stated as non-exchangeable or non-returnable align with Medication Safety • Our Priority.
2. Return and Exchange of Products can be arranged only under the following reasons:

• If the products delivered is in damaged or defective condition; or
• If the products delivered is expired; or
• If the product is different from the order delivered.

1. Customer shall returns the affected product within 3 days of the response email received from [email protected]
2. Affected product shall be returned to us first in its new, unused, original condition, quantity and packaging as it first delivered to the customer. Items purchased as part of a set or a multi-item pack must be returned as a whole set.
3. Exchange of product is allowed with same item or any in stock item that with equal value or lower value. For any product that value less than the return value, there will be no refund for the difference of price.
4. If customer opts for a total refund, the payment will be processed within 3 days after we received the affected item.
5. If the affected item is returned via postage, we shall not take any responsibility for any defects or damage of the item during delivery process. We recommend customer to use any courier company that can provide “Certificate of Posting”. Please take note all shipping fee is bear by customer unless the item that Customer returned has been certified in Clause 2 Return and Refund Policy, you will receive a full refund on delivery charge.
6. Product shall be returned to this address :

Attention to: AGV Wellness Warehouse

No 26 & 27, Jalan Utama,

Bandar Baru Rompin,

26800 Kuala Rompin, Pahang.

WARRANTIES

1. To the extent permitted by law, all warranties, descriptions, representations or advice given as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchantability or otherwise of the Products supplied, are expressly excluded.
2. No agent or representative of AGVWellness is authorized to make any warranties, representations or statements regarding the Products and AGVWellness shall not in any way be bound by any such unauthorized warranties, representations or statements.

LIABILITY

1. The liability of AGVWellness whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in or non-compliance of the Products or any other breach of AGVWellness’s obligations hereunder shall not in any event exceed an amount equivalent to the price of the Products.
2. Subject to any rights the Customer may have under any consumer protection law and to the fullest extent permitted by law, AGVWellness, its parent, subsidiaries, affiliates or successors or their respective officers, directors, employees, agents, representatives, contractors or vendors shall not be liable to the Customer or any other person for any consequential, indirect or special damage or loss of any kind whatsoever nor shall AGVWellness, its parent, subsidiaries, affiliates or successors or their respective officers, directors, employees, agents, representatives, contractors or vendors be liable for any damage or loss caused by the Customer's servants, agents, buyers or other persons whatsoever.
3. The Customer shall ensure that the Products are not used for any purpose for which they are not suitable and shall be responsible for using all necessary skill and care in handling and using the Products. The Customer expressly acknowledges and agrees that AGVWellness assumes no obligation or liability for any advice or information given with the Products and AGVWellness shall not be responsible for any inaccuracy or misstatement of any such information. The Products shall be accepted by the Customer entirely at the Customer's risk.

INTELLECTUAL PROPERTY

1. All right, title and interest in all Intellectual Property in all concepts, systems, written, graphic and other material relating to agvwellness.com in this website and all text, graphics, photographs, forms, diagrams and other materials published on it shall at all times remain the property of AGVWellness. You may not copy, reproduce, republish, upload, download, post, transmit, store in retrieval system, modify, alter or display in public or distribute in any way the contents or any part of this site for any purpose without AGVWellness’s prior written permission.
2. AGVWellness and other parties own the trade marks, logos and service marks displayed on this site/catalogue and/or in connection with the Products and the Customers and on-line visitors are prohibited from using the same without the written permission of AGVWellness or such other parties. No right or license is given to any party accessing this site to use or reproduce in any manner any such marks or logos and AGVWellness will not hesitate to enforce its right against such party.

FORCE MAJEURE

1. If the performance by AGVWellness of its obligations under the agvwellness.com is prevented by reason of "force majeure" (which shall include prevention occasioned by epidemic, fire, explosion, casualty, accident, storm, flood, drought, weather conditions, earthquake, act of God or other natural disaster or any law, order, proclamation, regulation, demand or requirement of the government of Malaysia or of any of its government agencies, insurrection, riot, civil commotion, war, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of Products or raw materials, mechanical breakdown, delay in transit, failure or problems with public utility supplies including electrical, telecommunication or Internet failure or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of AGVWellness), AGVWellness shall be excused from such performance to the extent of such prevention.

VARIATION OF TERMS AND CONDITIONS

1. AGVWellness reserves the right to amend these Terms and Conditions from time to time or at any time in its sole discretion. AGVWellness may, but does not undertake, to notify the Customer of such changes. It is the Customer's responsibility to review the Terms and Conditions prior to submitting any Order and AGVWellness shall have no responsibility to notify the Customer of any changes to the Terms and Conditions prior to the coming into effect of such changes or otherwise.

LINKS

1. The agvwellness.com internet site may contain links to other sites and pages which are not maintained or controlled by AGVWellness and for which AGVWellness is not responsible. When you activate any of these links or pages you leave this site and access to such site or page is at the Customer’s own risk for which AGVWellness disclaims all responsibility and liability.
2. AGVWellness disclaims all liability to information or materials posted by advertisers or sponsors on this site.

CONTENT

1. All reasonable efforts are made to ensure that the information provided on this site is correct and up-to-date. However, the information may contain any errors, mistakes, omission or inaccuracies and AGVWellness reserves the right to correct any errors, mistakes, omission or inaccuracies. To the extent permitted by law, AGVWellness disclaims all implied and/or express warranties and makes no representation as to the accuracy or completeness of any information on the site and AGVWellness takes no responsibility and assumes no liability for the content of the site or anything posted on or linked to it.
2. Neither the materials nor any information contained on this site constitute a solicitation. Such materials and information are provided for information purposes only and may be modified, deleted or replaced from time to time and at any time at AGVWellness’s sole and absolute discretion.

DISCLAIMER

1. By accessing and using this agvwellness.com site, the Customer acknowledges and accepts that the use of the site is at the Customer’s own risk. Subject to any rights the Customer may have under any consumer protection law and to the fullest extent permitted by law, AGVWellness shall not be liable for any direct, indirect, incidental, consequential or punitive damage or for damages for lost profits or for loss of revenue arising out of any use of, access to, or inability to use the site. Without limiting the foregoing:
   
   THIS SITE AND ALL INFORMATION AND MATERIALS CONTAINED IN IT ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR IMPLIED TERMS AS TO TITLE, QUALITY, MERCHANTABILITY, FITNESS FOR PURPOSE , PRIVACY OR NON-INFRINGEMENT. AGVWELLNESS HAS NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENTS OF THE SITE. AGVWELLNESS ASSUMES NO RESPONSIBILITY AND SHALL NOT BE LIABLE (TO THE EXTENT PERMITTED BY LAW) FOR ANY DAMAGE OR INJURY ARISING OUT OF ANY USE OF OR ACCESS TO THE SITE/CATALOGUE, OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, INTERCEPTION OF ONLINE COMMUNICATION, SOFTWARE OR HARDWARE PROBLEMS (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR COMPATIBILITY PROBLEMS), THEFT, DESTRUCTION OR ALTERATION OF THE SITE, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOUR, NEGLIGENCE OR, UNDER ANY OTHER CAUSE OF ACTION RESULTING DIRECTLY OR INDIRECTLY FROM ANY ACCESS OR USE OF THE SITE/CATALOGUE, OR ANY UPLOADING, DOWNLOADING OR PUBLICATION OF DATA, TEXT, IMAGES OR OTHER MATERIAL OR INFORMATION TO OR FROM THE SITE.

MISCELLANEOUS

1. The headings and sub-headings in these Terms and Conditions are inserted merely for convenience of reference and shall be ignored in the interpretation and construction of any of the provisions contained herein.
2. No failure on the part of AGVWellness to exercise, and no delay on AGVWellness’s part in exercising, any right or remedy under these Terms and Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude AGVWellness for further exercise thereof or the exercise of any other right or remedy.
3. If any provision or any part of any provision of these Terms and Conditions which are illegal, void prohibited or unenforceable shall be ineffective to the extent of such illegality, voidness, prohibition or unenforceability without invalidating the remaining provisions hereof and any such illegality, voidness, prohibition or unenforceability shall not invalidate or render illegal, void or unenforceable any other provision contained herein.
4. These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and the Customer and AGVWellness hereby agree to submit to the jurisdiction of the Court of Malaysia.

DATA PROTECTION

The following Personal Data and Privacy Policy shall form part of these Terms and Conditions:-

PERSONAL DATA AND PRIVACY POLICY

AGVWellness respects the privacy of individuals with regard to Personal Data. Our Privacy Policy is formulated in accordance with the Personal Data Protection Act 2010 ("Act"). For the purpose of this Privacy Policy, "Personal Data" shall have the meaning as ascribed to it in the Act. AGVWellness may change this Privacy Policy from time to time and you are advised to check the said policy on a regular basis.

1. PURPOSE OF COLLECTION OF PERSONAL DATA
1. By providing any of your Personal Data: your name, gender, age, date of birth, nationality, identity card number, contact details, occupation, preferences, interests and/or other information relevant to the purposes as listed below to AGVWellness via internet or otherwise, you are hereby agreed that AGVWellness shall collect, retain and use the Personal Data for the following purposes:
• providing you with services under any AGVWellness's business;
• processing your application under any AGVWellness's programme;
• marketing of goods and services and sending any advertising and/or promotional material to you;
• conducting research on new goods and services for you;
• carrying out matching procedure in accordance with the law;
• notifying you of special offers or new products, updates and promotions;
• performing statistical and analysis of your behaviour and characteristics in order to measure interest in and use of the various areas of the site and providing this information to advertisers together with information as to the number of users that have been exposed to or clicked on their banners;
• making such disclosures as may be required for any of the above purposes or by law.
2. You further agree that AGVWellness may disclose and transfer (whether in Malaysia or abroad) to AGVWellness's agents, contractors, partners, advertisers, network operators, associated companies, any relevant financial institutions, any other persons under a duty of confidentiality to AGVWellness, any company within its group, any referee whose details are provided by you and any of AGVWellness's actual or proposed assignees or transferees of AGVWellness's rights with respect to you to use, disclose, hold, process, retain or transfer such Personal Data for the purposes of A1 herein for and on behalf of AGVWellness. We may also use your Personal Data to send you promotional information about other third parties which we think you may find interesting. If you do not want to receive such information or for us to disclose, transfer or use your Personal Data for any of the purposes of A1, you may contact us in writing at the address set out in E2 below.
3. Please note that in the event that sufficient Personal Data is not supplied, or is not satisfactory to AGVWellness then your application or request to AGVWellness for any of the above purposes of A1 may not be accepted.
4. Any Personal Data supplied by you will be retained by AGVWellness as long as necessary for the fulfillment of the purposes stated in A1 herein or is required to satisfy legal regulatory, accounting requirements or to protect AGVWellness's interests.

1. CONFIDENTIALITY
1. Personal Data held by AGVWellness will be kept confidential in accordance with AGVWellness's Privacy Policy pursuant to any applicable law that may from time to time be in force.
2. Any questions, comments, suggestions or information other than Personal Data sent or posted to the site, or any part of the site by visitors will be deemed voluntarily provided to AGVWellness on a non-confidential and non-proprietary basis. AGVWellness reserves the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the development, manufacture and marketing of products and services and to meet customer needs.

1. SAFETY OF PERSONAL DATA
1. All reasonable efforts and practical steps are made to ensure that any Personal Data held by AGVWellness is kept up-to-date and is protected against any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction.

1. LINKS
1. Our website may contain links to other sites and pages. By activating a link, such as for example by clicking on the banner of an advertiser, you leave our web site and AGVWellness does not exercise control over any Personal Data or any other information you give to any other entity after you have left our web site.

1. RIGHT OF ACCESS TO PERSONAL DATA
1. Under the Act, you have the right of access to your Personal Data held by AGVWellness on payment of a prescribed fee and to request correction of the Personal Data that is inaccurate, incomplete, misleading or not up-to-date.
2. If you have any questions regarding AGVWellness's Privacy Policy or if you wish to request access to your Personal Data or if you wish to correct your Personal Data or if you wish to withdraw your consent to AGVWellness for the processing of your Personal Data for the purposes of A1 or for the transfer of your Personal Data to the third parties stated in A2, you may send your request in writing at the following address:

Alsyifaa Holding Sdn. Bhd.
26& 27, Jalan Utama,
Bandar Baru Rompin,
26800 Kuala Rompin,
Pahang Darul Makmur


Phone : +6017-9780991
Email: [email protected]

1. Please note that in the event you withdraw your consent to AGVWellness for the processing of your Personal Data for the purposes of A1, then AGVWellness shall cease to process your Personal Data upon receiving your aforesaid withdrawal request wherein your approved application or request to AGVWellness for any of the above purposes of A1 may be cancelled.
2. AGVWellness reserves the right to charge you a reasonable fee for the processing of your personal data request.